Aftersales

The WLM proposition enables companies to:

• Understand why their aftersales problems occur and what to do about them
• Dispel myths regarding customer expectations and rights
• Design a much stronger aftersales proposition at little additional cost
• Implement and manage enhanced cost control processes

The benefits to companies are as follows:

• Major aftersales cost reduction
• Enhanced customer proposition
• Greatly improved supplier relationships
• Massively improved customer service reputation
• Enhanced sales staff morale
• Increased sales of both goods and added value services
• Large scale reductions in retail cost of service
• Simplified logistics processes
• Improved purchasing opportunities
• Opportunity to market as a consumer champion

Best of all is that the net cost of making these changes is very modest against the potential benefits.

Contact us for a chat.