Gold Shield Ten Year Warranty Scheme

From 25th January 2011, Warranty Logistics Management is now responsible for overseeing the management of the Gold Shield Ten Year Warranty Scheme (which may be downloaded here).

The Gold Shield Trust remains fully active and responsible for ensuring the protection of the funds to pay claims under the scheme, but WLM will now ensure an enhanced service and more effective running of the scheme. For existing members, there should be no obvious impact other than hopefully a faster service and easier contact processes. For new members the scheme will stay every bit as easy to use and will allow the continuation of the aftersales services that your Park Home manufacturers have always intended.

For specific details and downloadable forms on how the scheme operates and your rights under the scheme, how to apply to join the scheme, change of personal circumstances or information on how to make a claim, please go to In the first instance, all enquiries and claims should be directed to Gold Shield Ten Year Warranty Scheme. 21/26 Howard House, Howard Street, North Shields, Tyne & Wear NE30 1AR. Alternatively you can call the helpline on 0191 259 0647

If however you feel that you have not received the support and advice that you feel you need or that your problems have not been handled fairly then please write to Warranty Logistics Management.