Extended warranties are a misunderstood and much maligned service that can give peace of mind for customers service that can give peace of mind for customers and the opportunity to make genuine profits for retailers. WLM has extensive expertise in creating and managing warranties and guarantees.
The WLM warranty proposition offers:
- Simpler and more easily implemented schemes
- Genuinely creative and innovative schemes
- Seamless integration into existing aftersales operations
- Optimisation of existing cost and operational structures
- Sourcing and management of repairers and administrators
- Sourcing and management of tax efficient vehicles and processes
- Management of insurer relationships to further simplify processes
Current retail practices have seen huge growth in OEM imports from China and the Far East. These goods are often purchased direct under a bought out guarantee arrangement that is not only difficult to manage, it frequently costs more than twice the allowance paid over by the manufacturer.
The WLM Guarantee facility is based around the same structures as for warranties, but goes further to accommodate the specific issues by:
- Sourcing and managing first year guarantee schemes
- Giving companies greater control and allows them to ring-fence these costs
- Arranging underwriters and working closely with clients to minimise operating and write-off costs
- Allowing companies to renegotiate manufacturer allowances based on actual performance and tightly managed costs